Tasktop Integration Hub

It is preferred when submitting a support request to include the Error Report from Tasktop as this will include the appropriate logs so that support can best assist you.

​Click on the "Help" in the top right of Tasktop, and you can find the "Download error report" under System information.

Tasktop Sync

It is preferred when submitting a support request to include the full Error Report from Tasktop Sync as this will include the appropriate logs as well as your configuration so that support can best assist you.

Click the Tasktop <=> icon in the toolbar and select "Create Error Report..." Follow the instructions to create a zip file containing your error log. It is a good idea to include your configuration log and other information in the report file. Attach the created zip file to a support ticket, or attach it to an email to support@tasktop.com.
 

Tasktop Dev 2.5 or Later

Click the Tasktop <=> icon in the toolbar and select "Create Error Report..." Follow the instructions to create a zip file containing your error log. It is a good idea to include your configuration log and other information in the report file. Attach the created zip file to a support ticket, or attach it to an email to support@tasktop.com.
 

Tasktop Dev 2.4.x or Earlier

Open the Error Log, navigate to Help (menu) > Show Error Log. Within the Error Log view, press the left most loolbar button, "Export Log",  saving the file to a known location. Attach this file to your email.  

If you are unable to locate the Error log view or Tasktop is failing to start correctly, the log can be found within the Tasktop application folder.  Note, if you are using Eclipse, this will be located in <path to workspace>\.metadata\.log

  • Windows Vista and Windows 7
    • C:\Users\<username>\AppData\Roaming\Tasktop\workspace\.metadata\.log 
  • Windows XP
    • C:\Documents and Settings\<username>\Application Data\Tasktop\workspace\.metadata\.log.
  • Mac
    • /Users/<username>/Library/Application Support/Tasktop/workspace/.metadata/.log 
  • Linux
    • /home/<username>/.tasktop/workspace/.metadata/.log